TWIN TREEHOUSE
TWINTREEHOUSE@GMAIL.COM

INSTAGRAM // TWINTREEHOUSE

MIAMI, FL

IF YOU DON'T SEE YOUR SIZE OR THE PIECE YOU WANT IS SOLD OUT, PLEASE FEEL FREE TO EMAIL US WITH ANY REQUESTS. WE LOVE TO HEAR FROM YOU!

 

SHIPPING

ORDERS PLACED BEFORE 5:00PM WILL BE PROCESSED AND SHIPPED OUT WITHIN ONE TO THREE BUSINESS DAYS, BUT ARE USUALLY SHIPPED ON THE NEXT BUSINESS DAY. ONCE YOUR ORDER HAS BEEN PROCESSED AND SHIPPED, YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH DELIVERY INFORMATION.

ALL SHIPMENTS WITHIN THE UNITED STATES ARE A FLAT RATE OF $5.00 FOR GROUND SHIPPING. WITH GROUND SHIPPING, YOU CAN EXPECT YOUR PACKAGE TO ARRIVE WITHIN 5-7 BUSINESS DAYS ONCE WE SEND IT OUT. PLEASE KEEP IN MIND, WE DO NOT SHIP ON SATURDAYS OR SUNDAYS. HOWEVER, DO NOT WORRY AS WE PROCESS YOUR ORDERS DAILY ENSURING TIMELY DELIVERIES.

IN THE CASE THAT YOUR ITEM ARRIVES ALREADY DAMAGED, PLEASE NOTIFY US VIA EMAIL AT TWINTREEHOUSE@GMAIL.COM SO WE CAN BE SURE TO PROVIDE YOU WITH A REPLACEMENT.

 

RETURNS

IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN THE ITEMS IN THEIR ORIGINAL CONDTION (UNWORN, UNUSED, UNDAMAGED).

RETURNS WILL ONLY BE ACCEPTED WITHIN 10 DAYS OF RECEIPT AND WE WILL GLADY ISSUE YOU A STORE CREDIT OR EXCHANGE.

WE UNFORTUNATELY DO NOT COVER SHIPPING COSTS FOR RETURNING YOUR ITEM, BUT WILL ENSURE THE PROCESS IS EASY AND SEAMLESS.

WE RECOMMEND OPTING TO HAVE TRACKING AND/OR INSURED SHIPPING WHEN RETURNING ITEMS, TO GUARANTEE DELIVERY, AS WE ARE NOT RESPONSIBLE FOR PACKAGES SHIPPED TO US AND CAN ONLY CONFIRM WE HAVE RECEIVE IT ONCE IT HAS ARRIVED BACK. PLEASE CONTACT US FIRST SHOULD YOU WISH TO RETURN AN ITEM AT TWINTREEHOUSE@GMAIL.COM SO WE ARE AWARE AND CAN PROVIDE YOU WITH THE PROPER SERVICES PROMPTLY.

IF YOU HAVE RECEIVED A GIFT YOU WOULD LIKE TO EXCHANGE, YOU WILL RECEIVE A STORE CREDIT FOR THE VALUE OF YOUR RETURN ONCE WE HAVE RECEIVED IT.

IN THE CASE THAT YOUR ITEM IS DAMAGED OR DEFECTIVE WHEN YOU RECEIVE IT, WE WILL EXCHANGE IT FOR THE SAME ITEM IF YOU SIMPLY NOTIFY US VIA EMAIL AT TWINTREEHOUSE@GMAIL.COM WITHIN 7 DAYS OF RECEIVING YOUR ITEM.

 

FOR ALL RETURNS AND EXCHANGES PLEASE CONTACT US VIA EMAIL AT TWINTREEHOUSE@GMAIL.COM FOR FURTHER DETAILS AND MAILING INSTRUCTIONS.